FAQs
Frequently Asked Questions (FAQ)
Welcome to Ambry Home & Co. Below you'll find answers to the questions we receive most often. If you can't find the information you're looking for, please contact our customer support team—we're happy to help.
1. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 5–10 business days, depending on your location. Shipping times may vary during holidays or due to carrier delays.
2. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
3. Do you ship internationally?
We ship to many countries around the world. Shipping availability and delivery times may vary depending on your destination.
4. Can I change or cancel my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order. Once an order has shipped, changes or cancellations are no longer possible.
5. What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout, including digital wallets where supported.
6. Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store your complete payment information on our servers.
7. What is your return policy?
We accept returns within 30 days of delivery for eligible items that are unused and in their original condition and packaging. Please refer to our Refund Policy for complete details.
8. What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery. Include your order number along with clear photos of the item and packaging so we can assist you quickly.
9. What if I entered the wrong shipping address?
Please contact us immediately if you've entered an incorrect shipping address. If your order has not yet been shipped, we'll do our best to update it. Once shipped, we may not be able to make changes.
10. My tracking hasn't updated. What should I do?
Tracking information can sometimes take 24–48 hours to update after shipment. If there has been no update after several days, please contact our support team for assistance.
11. Do your products come with a warranty?
If a manufacturer's warranty applies to your product, it will be mentioned on the product page. If you have any questions about warranty coverage, please contact us before making a purchase.
12. How can I contact customer support?
You can reach our customer support team by email at:
We aim to respond to all inquiries within 24–48 business hours.
Still Need Help?
We're committed to providing excellent customer service. If you have any additional questions, don't hesitate to contact us—we're always happy to help.
Thank you for choosing Ambry Home & Co.